Customer support • Sales teams • Operations • Clinics • Hotels • Retail • Service businesses • Enterprises

AI Solutions to Automate, Assist & Scale Your Business

Turn repetitive tasks into automated workflows and customer conversations into measurable outcomes. Penta Technology Solutions delivers practical AI solutions across Sri Lanka—automation, trained chatbots, AI agents, and voice bots.

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What We Deliver

Our AI implementations are designed to produce measurable results. Depending on your use case, you can expect:

Faster response times

instant answers 24/7 on web and messaging channels

Lower support workload

fewer repetitive calls and tickets

More leads & bookings

automated lead capture and follow-up

Consistent customer experience

brand-aligned responses and SOP workflows

Improved accuracy

guided processes and validated knowledge sources

Operational automation

less manual data entry and fewer process bottlenecks

AI Services We Provide

AI Automation (Back Office & Operations)

Automate repetitive workflows and connect tools to reduce manual work.

Examples

  • Form-to-CRM automation
  • Automated email/SMS/WhatsApp updates (policy-based)
  • Ticket routing and tagging support
  • Internal knowledge assistant for staff

End results

  • Faster processing
  • Less manual work
  • Better consistency across teams

Trained Chatbots (Website & Messaging)

We build chatbots trained on your business information, FAQs, and service workflows.

Where it can run

  • Website live chat
  • WhatsApp / Messenger (platform dependent)
  • Internal staff portal

What it can do

  • Answer FAQs accurately
  • Provide product/service guidance
  • Capture leads and contact details
  • Create bookings or requests (integration dependent)

AI Agents (Task-Based Digital Workers)

AI agents go beyond Q&A—they can help execute multi-step tasks under defined rules.

Examples

  • Lead qualification and routing
  • Drafting quotes/requests using templates
  • Summarising conversations and extracting key details
  • Updating records via integrations (where permitted)

Voice Bots (WebRTC, Inbound & Outbound)

Automate voice interactions for call handling and follow-ups.

Capabilities

  • Inbound voice bots: answer calls, provide info, route to staff
  • Outbound voice bots: appointment confirmations, reminders, follow-up calls
  • WebRTC voice bots: browser-based voice assistants for your website

Use cases

  • Appointment scheduling and confirmations
  • Service inquiries and call triage
  • Order and delivery status checks
  • Event/clinic/hotel inquiry handling

AI Consultation, Strategy & Implementation

We help you choose the right approach based on your business goals.

Includes

  • Use-case discovery and ROI planning
  • Data readiness review
  • Process mapping and SOP alignment
  • Pilot → deployment roadmap

AI Training, Education & Enablement

Equip your team to use AI safely and productively.

Topics

  • Prompting and best-practice usage
  • AI for customer service and sales
  • Responsible AI and privacy basics
  • Workflow design for automation

Industries We Commonly Support

  • Retail and customer service businesses
  • Healthcare clinics and appointment-based services
  • Hotels, travel, and hospitality
  • Education and training providers
  • Logistics and service operations
  • Corporate/enterprise teams

How We Deliver AI Projects

Discovery

Define goals, users, channels, and success metrics

Design

Conversation flows, SOP rules, and escalation paths

Build

Chatbot/agent/voice bot development and integrations

Test

Accuracy, safety checks, and quality tuning

Deploy

Go-live with monitoring and improvements

Optimise

Refine based on real interactions and analytics

Data, Safety & Responsible AI

We design AI systems with practical safety and governance in mind:

  • Controlled knowledge sources (approved business content)
  • Human escalation paths for complex cases
  • Logging and quality review
  • Clear privacy considerations based on your policy

Frequently Asked Questions

A chatbot focuses on answering questions and guiding users, while an AI agent can handle multi-step tasks and workflows under defined rules and integrations.

Yes. We can train a chatbot using approved content (FAQs, service pages, documents) and maintain a controlled knowledge base.

Yes. We can implement inbound call handling and outbound follow-up voice automation. Deployment depends on your telephony setup and requirements.

A WebRTC voice bot is a browser-based voice assistant that lets users speak directly on your website without calling a phone number.

Timelines depend on scope (channels, integrations, and content readiness). We usually start with a pilot and scale after validation.

Yes. We provide AI training sessions focused on practical use, governance, and workflow improvements.

Start with a Practical AI Pilot

Tell us your top 2–3 processes to automate or your most frequent customer questions. We’ll propose a pilot solution with clear outcomes and a rollout plan.

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